Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us on email at mamatresence@gmail.com and we will happily action your return for you.  If your return is accepted, we will provide instructions on how and where to send your package by email.

You can always contact us for any return question at mamatresence@gmail.com

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues

I ask you to please check your items once they have been received and contact us immediately if your item is damaged, defective or incorrect so that we can action this for you as quickly as possible.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mamatresence@gmail.com